Refund Policy

Thank you for choosing Zoxci.com. Your satisfaction is our priority, and we are committed to providing high-quality products and services. Please review our Refund Policy to understand your rights and responsibilities regarding refunds.

Refund Eligibility

We offer refunds for products that are defective or damaged upon receipt. To be eligible for a refund, you must notify us within [number of days, e.g., 15 days] of receiving the product and provide evidence of the defect or damage.

How to Request a Refund

To request a refund, please contact our Customer Service team at support@zoxci.com with your order number, a description of the issue, and supporting evidence (such as photographs). Our team will review your request and provide further instructions.

Refund Process

Once your refund request is approved, we will process the refund to your original payment method. The time for the refund to appear in your account may vary depending on your payment provider.

Non-Refundable Items

Certain items are non-refundable, including [list any specific items or categories that are non-refundable].

Return Shipping

If a return is required, we will provide instructions. Return shipping costs may be covered by Zoxci.com or the customer, depending on the nature of the issue.

Cancellation of Orders

If you wish to cancel your order, please contact us as soon as possible. Once the order has been processed or shipped, it cannot be canceled, and the refund policy will apply.

Refund Status

You can check the status of your refund by contacting our Customer Service team at support@zoxci.com.

Changes to This Policy

We may update this Refund Policy periodically. Please review the latest version to stay informed.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at support@zoxci.com or call us at +1 929-559-0916.

By making a purchase with Zoxci.com, you agree to the terms outlined in this Refund Policy.

Delivery Information

Thank you for choosing Zoxci.com. We are dedicated to providing a smooth and efficient delivery process for all orders. Please take a moment to review our Delivery Information to better understand how we handle shipping.

Order Processing Time

Once you place an order, our team will begin processing it within [insert number of business days, e.g., 3 business days]. Processing times may vary during peak seasons or promotional events.

Shipping Methods

We offer several shipping options to accommodate your needs. The available methods and their estimated delivery times will be displayed during checkout. Shipping costs are calculated based on the selected method and your delivery location.

Tracking Your Order

After your order has been dispatched, you’ll receive a confirmation email containing a tracking number. You can monitor your shipment’s progress using this number on our website or via the courier’s tracking page.

Delivery Timeframe

Delivery times will vary depending on your chosen shipping method and location. Standard shipping typically takes [insert number of days, e.g., 5-7 business days], with expedited options available for quicker delivery.

Delivery Address

Please ensure that the delivery address provided at checkout is accurate and complete. Zoxci.com is not responsible for deliveries made to incorrect or incomplete addresses.

Delivery Attempts

Our courier partners will attempt to deliver your order multiple times. If no one is available to receive the package, they may leave a notice for you to arrange an alternative delivery time.

International Shipping

For international orders, additional customs fees or import duties may apply. These charges are the responsibility of the recipient. Please consult your local customs office for more information.

Delayed or Lost Shipments

While we aim for timely delivery, unforeseen circumstances such as customs delays or transportation issues may occur. If you experience significant delays or suspect a lost shipment, please contact our Customer Service at support@zoxci.com.

Changes to This Policy

We may update this Delivery Information from time to time. Please review the latest version to stay informed.

Contact Us

For any questions or concerns regarding delivery, reach out to us at support@zoxci.com or call us at +1 929-559-0916.

Thank you for choosing Zoxci.com